FAQ

We prepare apartments by thoroughly cleaning them, checking and repairing all appliances, and addressing any damages. Additionally, we ensure the unit smells fresh and place a welcome gift bag to greet new residents.

Yes, Roberto Ramos is our on-site maintenance technician.

Residents can call the office or scan the resident service code to submit a work order.

Maintenance issues are typically resolved within 48 hours of the work order being submitted.

No, but you must grant permission for the technician to enter if you won’t be present.

During business hours, our maintenance team can assist. For after-hours lockouts, residents need to call the emergency number or hire a locksmith.

Yes, as long as the apartment is returned to its original condition upon move-out.

We offer a fitness center, two pool areas, a snack bar, a gated community, and the option to pay rent online.

Pools are open from 8:00 AM to 10:00 PM. The snack bar area is available from 9:00 AM to 5:00 PM, and the fitness center is open from 8:00 AM to 10:00 PM.

Yes, parking is available.

Yes, we welcome pets.

There is a $450 security deposit per pet, and pet rent is $50 per pet each month. A maximum of two pets is allowed.

Yes, pets must be under 35 pounds, and breed restrictions apply.

No, a pet park is not available on-site.

Each unit includes a refrigerator, dishwasher, microwave, washer, and dryer.

No, we do not offer furnished apartments.

We do not have furnished apartments available.

Yes, short-term leases are available but require manager's approval. The shortest lease term is six months.

Yes, corporate leases are available with manager's approval.

No, we do not accept packages at the leasing office for liability reasons.

The fitness center is open from 8:00 AM to 10:00 PM.

The gym includes treadmills, weights, and equipment for a full-body workout.

Quiet hours are observed after 10:00 PM. Communal spaces are not available for rent.

No, tours are free.

We accept walk-ins, but appointments are also welcome. Book your tour at Rancho Vista Townhomes today!

The management office is open from Tuesday to Saturday.

Applications can be submitted online. Please find and apply for an available unit by visiting our Floor Plan page.

Applications are usually approved within 2-5 business days.

Up-front costs include the security deposit and prorated rent.

We recommend knowing your deal-breakers when searching for a home.

Rent can be paid via direct banking, debit card, credit card, check scan, WIPS, or Flex.

Rent payments can be made through Rent Café or the property portal.

Yes, a service fee applies.

No, renter’s insurance is provided for $14.00 monthly unless you choose an alternative policy.

Water, trash, and sewer are included in the rent.

For gas, call 1-800-427-2000. For electricity, call Edison at 1-800-655-4555.

Spectrum is available. Contact Maricruz at 909-491-1336 for details.

Yes, a $300 referral bonus is given 90 days after the referred resident’s move-in.

Guests must comply with all written rules and regulations.

No, pricing is based on lease terms, with the lowest rates offered for 12-month leases. Paying a year in advance is not permitted.

No, subletting is not allowed.

A lease break fee equal to two months’ rent will apply.

Yes, the Metro Link Station is nearby.

Our community is near Terra Vista Apartments.

We are in the Valley View High School district.

Schimmel Dog Park is 2.1 miles away.

Yes, the Pacific Electric Bike Trail is 0.4 miles away.

Residents shop at Victoria Gardens.

The nearest coffee shop is Starbucks, located off Archibald Avenue.

From the 10 Freeway, exit onto Archibald Avenue. Depending on your direction, turn right or left, head north, and we are located on the left side at 1037 N. Archibald Avenue.

The nearest cross street is Fourth Street.